Conflict Management

Master the art of resolving conflicts with this course, which equips you with essential strategies to handle disputes effectively.

About the course

Master the art of resolving conflicts with this course, which equips you with essential strategies to handle disputes effectively. Learn to prevent conflicts, navigate challenging situations, and foster harmonious relationships in both personal and professional settings.

What you'll learn

Understand the two basic types of conflict and the reasons they occur.
Recognise the four typical approaches to conflict.
Implement the basic steps of conflict resolution.
Practise communication skills to minimize and even prevent conflict.
Employ strategies for responding to challenging people, such as dealing with an extremely angry person or someone who won’t acknowledge the conflict.
Handle specific situations, including dealing with your boss, client or another department.