We all know that customer retention is vital to increase business. According to Reichheld & Schefter, A 5 percent increase in retention rate can increase profits by as much as 95 percent. Also, customer retention is cheaper than customer acquisition. Hence, it is important to retain customers.
Watch our course Customer Retention and learn to calculate customer retention rate, understand the significance of customer retention and discuss effective strategies to retain the customers.
Course Duration - 20 minutes