This 1 minute video explains a technique to help gain a group consensus. Fist to Five or Fist of Five is a quick way to check on your team's agreement.

The E.D.G.E. teaching method is a four step process to help people learn how to perform a task. It was developed in the scouting movement and is a simple way to teach others how to do something.

This video explains 5 ways you can improve your focus at work and avoid becoming distracted.

This 1 minute video shares an easy tip to apply if you are struggling to get started on a task or a project.

1 minute video on how to overcome procrastination.

In this video, we help you to understand how to manage interruptions. There are some simple things you can do to help be more effective in your time.

This is a time saving technique on how to manage information better. We all have busy desks and workplaces. Try this tip in order to reduce time on dealing with information as it comes in.

Routines can be good but could they be better? This video explains four ways you can improve your routines.

When a team starts to get going, they move to the storming stage. A few key things will help the team move even further to the norming stage and in this video, we tackle those points.

When a team is performing at a high standard, this is called a performing or a high performing team. The important area here is for the team to maintain this level of performance. This is what we discuss in this video.

When a team really starts to get moving and the roles are clear, it's at the norming stage. In this video we help you understand what you can do to move the team to the performing stage.

When a team first comes together, we refer to it as the forming stage. The team's goal is to move to the storming stage quickly. This video shares some ideas on how to move the team along.

This 1 minute video outlines how to collaborate effectively following 4 steps.

The 4 Team Stages as introduced by Bruce Tuckman are briefly overviewed in this video.

Here we show you how to make a professional telephone transfer - or handshake.

This one minute video outlines six things yu can do to improve your social media interactions and management.

Making outbound calls is sometimes a stressful part of the role. Here we examine a few things to ensure your success rate improves.

This one minute video discusses what a KPI (Key Performance Indicator) is and some best practice around setting them.

This video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor. Knowing a phrase or two may help reduce the need to escalate a call and help build confidence for the customer and yourself!

In this video, we explain how to help overcome the natural stress response - Flight, Fight or Freeze. A simple 4 step process to help is described.

This 1 minute video discusses the topic of being okay. People will exhibit signs you can pick up on that indicate that things might not be okay with them. This video gives you four things you can do to approach people who may need some help and who may not actually be okay.

1 minute video on 5 psychologically proven ways to reduce stress

How to manage your stress levels better. Some tips on dealing with stressful situations.

This 1 minute video gives four tips in dealing with anxiety and getting in control quickly.

The amygdala hijack is the body's natural stress response system. Learn how this works in order to understand how to better react under stress. We suggest you also watch the 'Stress Response' video for tips on managing the stress response.

If you are prone to having anxious thoughts, this simple technique can bring you back to the present moment.

In this video, you will learn four key tips on how to have a value led sales conversation rather than on price.

How to handle sales objections in simple steps. The key points to focus on to overcome sales objections.

Offering a solution is part of the sales process where you help the customer make a decision. Part of your role is to provide options, discuss with the customer and then make a recommendation based on your knowledge and expertise. A customer may already have formed their own opinion and make a choice prior to a recommendation but often the customer is looking for help from you - the expert.

There are a number of techniques for handling objections. In this video, we explain a simple three step process known as the feel, felt, found technique as a way to tackle objections raised.

Closing the sale is a skill that can be a lot easier than most people think. Often, it's just about asking for the business. There doesn't have to be a lot of pressure or effort involved. In a lot of cases, it's the natural next step in a service or sales conversation. Here we look at a few of the sample phrases you can use.

This 1 minute video shares 4 things you can do to make working from home more effective.

This 1 minute video shares 5 tips for staying motivated while working from home.

In this 1 minute video we provide 5 tips for you to help engage your staff members that are working remotely.

This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.

This video explains how you can look at things more positively by rearranging how you say the same thing.

A professional handshake is a great way to introduce re-acquaint and come across in a professional manner. This video shows the best way to engage in a professional handshake.

This 1 minute video explains the concept of personal mastery and a few ways you can best get started.

This 1 minute video shares some key phrases you can use to influence people to do what you would like them to do. It's especially useful in sales or for getting a commitment.

This 1 minute video explains what critical thinking is and gives six tips on what you can do to improve your critical thinking skills.

Having fun or play at work is one of the four basic fundamentals of the Fish! Philosophy. In this video, we give you five things you can do to have fun at work.

This 1 minute video shares a 4 step goal setting process to help you more likely achieve your goals.

This is the simple formula for change. before making a change, consider what it is that you're dissatisfied about, what would you like to have (vision), what are the first steps you need to take and what are the resistances from stopping you? When the resistances are not as great as the dissatisfaction, vision and first steps, you're ready to change.

1 minute video explaining the benefits of doing something right the first time as well as how to do it especially when under stress or a heavy workload.

We all get criticised in our lives - it's how we deal with it that makes the difference. This video explains how we can better deal with negative feedback or criticism.

This 1 minute video shares 4 ways you can create an environment of curiosity and continuous learning to help you stay flexible and keep your skills sharp.

Adaptability skills are one of the most sought after soft skills by employers. Here are 4 ways you can boost your adaptability skills.

This video explains 5 steps you can take to improve your decision making skills.

Some tips on how to be more assertive. Understanding the difference between passive, aggressive and assertive behavioural styles.

This 1 minute video gives a few tis on how to accept praise or a compliment.

We often get confused by these terms. This video briefly explains the difference and reasoning behind all three.

In this video we explain some key tips about running an effective project.

1 minute video giving four tips to help managing persistent lateness

This 1 minute video gives 5 tips on what you can do to help lead changes a VUCA world. (Volatile, Uncertainty, Complexity, Ambiguous)

This one minute video explains four things you can do as a leader to help your teams perform at higher standards. People want to perform meaningful work. Help them understand what that means for them.

Emotional Intelligence is a way of understanding how the emotions of ourselves and others can impact behaviour. Being aware of how to regulate our emotions and manage our motivations are two of the five areas we cover off in this video in order to raise our levels of Emotional Intelligence.

This 1 minute video gives some tips of how to avoid creating bad attitudes within the team and 4 steps on how to deal with them if they arise.

At some point you will need to ask for money for something at work and may need to justify the expenditure. Knowing how to put a simple business case together with some promise of a return on investment (ROI) can really help your chances. This video shares some of these key tips.

This 1 minute video explains what Agile Sprints are and how they fit into Agile Scrums.

There are 5 motivating languages you can use to motivate others in the workplace. These are explained briefly in this video. Based on Gary Chapman's five love languages, it's important to communicate in the language of those you work with in order to maximise productivity and motivation.

This one minute video shares some was you can handle bullying situations at work.

Unconscious bias may be triggered by a few things. This video explains ways you can avoid making a decision with unconscious bias.

This one minute video shares 5 things you can do to stay safe in a pandemic and avoid the risk of spreading a virus.

This one minute video explains what vulnerable customers are and five things you can do to better work with and help them

This 1 minute video explains a few ways you can be proactive with your customers and provide a better service experience.

This video explains the reasons and ways to provide the customer with a positive initial response to query. Not just a positive first impression but a positive response to give confidence to the customer that you can help. Whether it's on the phone or face to face the same principles apply.

This one minute video explains what a 'No blame apology' is and how to phrase one.

In this video, we explain some ways to help make the day of another person. This could be a customer, work colleague, staff member or manager. One of the four fundamentals of the Fish! Philosophy is 'Make Their Day'

1 minute video on how to overcome indifference

This 1 minute video explains 5 ways you can provide great customer service.

This video shares a 4 step process to help you deliver a great customer service experience - especially if there's a problem to resolve for the customer.

Understanding how to build rapport can provide you with more confidence when talking with customers either on the phone or face to face or indeed in any given situation. It can be hard when you first meet somebody, so this video shows a few key things you can do to build rapport quickly.

This 1 minute video uses the word Empathy as an acronym to be able to be more likeable using empathetic ways.

Four tips to help you apologise for delays when dealing with customers or colleagues.

In this one minute video we share some tips on how to provide a better customer experience through adding value. Things like sharing additional benefits, mentioning special offers and providing additional information can all add value to the customer.

This 1 minute video describes how to change a potentially negative response to sounding more positive when dealing with customers. Five things you can remember when responding to customers and avoid sounding negative.

Here are some tips to remember when negotiating.

In this video you will learn how to effectively collect debt. There are five things to enhance your debt collecting abilities.

Traditionalists born before 1946. Here are a few tips on how to work with them.

Some people speak a little too fast. If you struggle to slow down your speech, try some of the tips in this video. People can speak 120-250 words a minute no problem, so aim for the lower end of the scale by using these tips. Remember, speaking too slow can be as frustrating as speaking too fast, so ensure you get a happy medium.

This one minute video gives a 3 step process for responding in any communication. Using these 3 stems you can avoid causing arguments and ensure the communication is effective.

In this 1 minute video, you will learn 7 phrases that will help you sound more powerful at work with customers and colleagues. These phrases are positive versions of others that are often used.

Understanding which questions to ask when is important. Open and Closed questions explained.

This 1 minute video explains about the Peacock type personality and how you can relate to them better

1 minute video on how to overcome the disfluencies or filler words like Umm, Uhh, You know etc

This video explains some key aspects of listening including active and reflective listening. Some statistics about listening are mentioned.

This video explains the difference between the intent someone has when they do or say something versus the impact it can have.

In this video, we share some key steps to follow in order to provide a sincere and heartfelt apology.

Generation Z are born after 1995. Here are a few tips on how to work with them.

Generation X are born between 1964 and 1980. Here are a few tips on how to work with them.

This 1 minute video explains 4 different things you can do to help improve the sound of your voice and enhance your communication

In this 1 minute video, we explain ways you can consider communicating to the different age groups through email.

This 1 minute video explains about the Eagle type personality and how you can relate to them better

This one minute video explains a technique you can use to disarm a conversation that is getting heated.

If you have colleagues, co-workers or customers who just don't respond or are silent, we give you a few tips to get them to open up.

This video explains five things you can do to improve your relationship with Extroverts.

This video helps to explain how to hold a courageous or difficult conversation.

This 1 minute video explains how you can positively influence people to change their behaviour rather than doing it aggressively.